Drury Inn & Suites Houston Sugar Land

We love the Drury. They do appear to be a little understaffed as we had to wait over 40 minutes to get checked in. It was definitely not the fault of the hotel clerk she was doing her very best. We love the Drury because you get free food not only breakfast but dinner as well. It is just a great place to stay and a good value. The rooms are clean the beds are comfortable. Will definitely stay here again.

I must first state that the hotel physically is not bad for a low budget hotel but definitely not a full service hotel that has any idea of what good customer service means. I have a disability due to the fact that I lost my colon to cancer about 11 years ago. Luckily I survived that ordeal but unfortunately I have to live with a bag instead of a colon but I never let this affect my ability to continue to have a great and meaningful life full of adventure and travel. However my experience at this hotel made me feel like a second hand citizen and an unwanted outcast. I was in town to receive medical treatment and after two weeks in the hotel I was informed that the hotel no longer would accept me to stay at this hotel because of my disability. They never approached me to discuss the disability or how we might work together to make sure that it didn’t effect them or their employees. But rather Rosalie the manager thought it would be better to have her staff member just inform me that I must check out the next day as my business their would no longer be honored because of my disability. I felt like a discarded piece of trash even though I am. respected theatrical producer and director. The treatment I received their and in this manner was not only in-compassionate, cruel, and degrading but actually illegal as I am covered by the American Disability Act. I urge anyone with a disability or cares about this issue to boycott not only this location but this chain and it’s corporate owners. I will pursue a case against the staff and hotel for ignoring my rights and humiliating me in such a fashion so that no other person with a disability will be treated like this again at any of their establishments.

I was greeted with smiles. i was treated to a free evening snack. my room was perfect temp and clean. there were no rattles or buzzes all night. there was no noise from other rooms. the bed was like sleeping in a cloud. the breakfast was better than most and the layout really impressed me because i saw everything i needed on the first try. that never happens. i am leaving in the rain. i wish they could have done something about that. ha.

I almost didnt stay because of a couple of reviews i read but i decided to and very happy I did. I saw nothing of the few negative reviews i read. Staff was extremely nice and room was super clean and comfy. It was real quiet and relaxing. Dont miss "kick back hour". 3 free drinks and food. I came down to get my free Diet Cokes, but they werent kidding it was drink drinks haha. It was fun. Place is fun to hang out and chat if u get bored of being in the room. Thanks yall, you made my stay fun.

We love the Drury. They do appear to be a little understaffed as we had to wait over 40 minutes to get checked in. It was definitely not the fault of the hotel clerk she was doing her very best. We love the Drury because you get free food not only breakfast but dinner as well. It is just a great place to stay and a good value. The rooms are clean the beds are comfortable. Will definitely stay here again.

I must first state that the hotel physically is not bad for a low budget hotel but definitely not a full service hotel that has any idea of what good customer service means. I have a disability due to the fact that I lost my colon to cancer about 11 years ago. Luckily I survived that ordeal but unfortunately I have to live with a bag instead of a colon but I never let this affect my ability to continue to have a great and meaningful life full of adventure and travel. However my experience at this hotel made me feel like a second hand citizen and an unwanted outcast. I was in town to receive medical treatment and after two weeks in the hotel I was informed that the hotel no longer would accept me to stay at this hotel because of my disability. They never approached me to discuss the disability or how we might work together to make sure that it didn’t effect them or their employees. But rather Rosalie the manager thought it would be better to have her staff member just inform me that I must check out the next day as my business their would no longer be honored because of my disability. I felt like a discarded piece of trash even though I am. respected theatrical producer and director. The treatment I received their and in this manner was not only in-compassionate, cruel, and degrading but actually illegal as I am covered by the American Disability Act. I urge anyone with a disability or cares about this issue to boycott not only this location but this chain and it’s corporate owners. I will pursue a case against the staff and hotel for ignoring my rights and humiliating me in such a fashion so that no other person with a disability will be treated like this again at any of their establishments.